Shipping & Returns

Shipping Domestic (Singapore)

We are using Singpost Smartpac to dispatch all our domestic orders around sunny island Singapore at a flat standard rate of SGD 3.80. Free shipping is applicable for orders above SGD100. You would be expected to receive your orders within 4-5 working days (excluding weekends and public holidays).

If a package is returned to us due to the customer's error in providing an incorrect or insufficient address, the re-delivery fee will be charged and payable by the customer. 

 

Shipping International

All international shipping services will be via Singpost unless otherwise stated or requested. A dispatch notification email that provides you with your tracking number and a link to the shipping carrier’s website will be sent to you once your order is shipped.

Once your order has arrived in your country, it will be passed on to an internal postal service. If you are not around when your package arrives, the carrier will leave a card containing details on where or how to pick up your order or to rearrange delivery.

Shipping charges for overseas is currently at a flat rate SGD 10. Free shipping is applicable for orders above SGD100. Delivery usually takes around 10 working days (excluding weekends and public holidays). However, sometimes items can experience delay at customs.

If a package is returned to us due to the customer's error in providing an incorrect/ or insufficient address, the re-delivery fee will be charged and payable by the customer. 

 

Returns

Exchanges are only allowed if you have received an incorrect item. Please contact us at hello@ourheartbeads.com within 14 working days from the order dispatched date to request for an exchange.

If you have received a defective item, please contact us at hello@ourheartbeads.com. Please note that with any handmade product, our pieces might have slight inconsistencies which make each of these items unique. We always try to do our best to display the product colour as accurately as possible. However, the colours visualised on the website could appear to be slightly different from the original as the colours your see depend on the resolution of your monitor screen and also the photography lighting used.